Return and Exchange
Eligibility For Returns
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Non-Eligible Items
1. Underwear and Accessories Due to hygiene reasons, we do not accept returns or exchange for underwear and accessories. We prioritise the health and safety of our customers, and therefore cannot accept returns for these items.
2. Custom-made products are also non-returnable as they are specially crafted to your specifications
3. Sale Items are final sale and cannot be returned or exchanged unless they arrive damaged or defective.
Exceptions
Damaged or Wrong Items In the rare instance that you receive a damaged or incorrect item, please contact our customer service team within 2 days of receiving your order. We will promptly address the situation and guide the next steps.
No Returns Without Video Proof We strictly enforce our policy and do not accept any returns or exchanges without video proof of the unboxing process and the damaged / wrong item
Return Process
To start a return, you can contact us through Email / WhatsApp.Provide your order number and reason for return. Our team will guide you through the return process and provide instructions for shipping the eligible item back to us
Please contact our customer support team within 2 days of receiving the order via the following methods:
- Email us at kamasstudiounderwear@gmail.com
- WhatsApp us at +91 9778405724
Provide your order number, reason for return and photographs or videos showcasing any defects or issues with the products.
Your Understanding Matters
We value your understanding and cooperation in adhering to our return policy for underwear and clothing accessories. It ensures a safe and hygienic shopping experience for all our customers. Thank you for choosing kamasstudio Underwear. We look forward to serving you and ensuring your satisfaction with our high-quality products just for him.