Return , Refund & Order Cancellation

Return , Refund and Order Cancellation 

We appreciate your shopping with us at kamasstudiounderwear.com. To provide clarity on our policies, please be aware that we operate under a strict return policy for underwear and clothing accessories. We have a 2-day return policy, which means you have 2 days after receiving your item to request a return. 

Eligibility for Returns 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Non- Eligible Items 

1. Underwear and Accessories Due to hygiene reasons, we do not accept returns or exchange for underwear and accessories. We prioritise the health and safety of our customers, and therefore cannot accept returns for these items.

2. Custom-made products are also non returnable as they are specially crafted to your specifications 

3. Sale Items are final sale and cannot be returned or exchanged unless they arrive damaged or defective.

Exceptions

Damaged or Wrong Items In the rare instance that you receive a damaged or incorrect item , please contact our customer service team within 2 days of receiving your order.We will promptly address the situation and provide guidance on the next steps.

No Returns Without Video Proof We strictly enforce our policy and do not accept any returns or exchanges without video proof of the unboxing process and the damaged / wrong item

Return Process 

To start a return, you can contact us at contact@kamasstudiounderwear.com. Provide your order number and reason for return. Our team will guide you through the return process and provide instructions for shipping the eligible item back to us 

Please contact our customer support team within 2 days of receiving the order via following methods:

Provide your order number, reason for return and photograph or videos Showcasing any defects or issues with the products. 

Refund

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@kamasstudiounderwear.com

Order Cancellation 

You can cancel your order within 24 hours after making the purchase.We will provide  the full refund or store credit. We allow a 24- hour window period for you to cancel your order and receive the full refund. Customers are encouraged to review our shipping policy before placing an order to avoid any inconvenience. 

Once the 24-hour window has passed, the invoice will be generated, and order processing will begin.If you wish to cancel your order after this period, a 20% restocking fee will be applied, and the remaining balance will be refunded to you. Please note that cancellation due to delayed orders, we will provide a full refund without any additional charges.If you have any questions about order cancellations, please email us at contact@kamasstudiounderwear.com and our customer support team will be there for your assistance.

 Your Understanding Matters

We value your understanding and cooperation in adhering to our return policy for underwear and clothing accessories. It ensures a safe and hygiene shopping experience for all our customers.
Thank you for choosing kamasstudio Underwear. We look forward to serving you and ensuring your satisfaction with our high quality products just for him.